Customer Service
Q: Can I change my order once it's placed?
A: So long as your order has not been shipped just give us a call at 1-866-738-8657
Q: What is your product guarantee?
A: We offer our customers 100% satisfaction guarantee. We want you to be thrilled with the quality of our products. Just return the unused item in it original packing within 30 days for a full refund. We are sorry but shipping fees are not refundable.
Q: How do I find out about your sales?
A: Sign up for our newsletter! We would love to notify you of our sales and new products.
Q: How do I take care of my new basket?
A: All of our products can be easily cleaned with a damp cloth or sponge. The plates, glasses, flatware and stainless steel barbecue utensils are all top rack dishwasher safe. The napkins, tablecloths and blankets are gently cycle machine washable in cold water and low heat tumble dry. The wood cutting board and wood barbecue utensils should be cleaned in soapy water after each use. Wipe the cutting board, the handles of the cheese knife, corkscrew and BBQ utensils once or twice a year with mineral oil to extend their life and preserve the natural luster of the wood.
Q: How long does the food stay hot/cold?
A: With the Thermoguard insulation your food will keep its temperature for 5-8 hours depending on the outside temperature.
Q. Where are you located?
A: We can be contacted at:
The Picnic Carriers
1577 N. Linder #102
Kuna, Idaho 83634
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Q: What are your regular business hours?
A: Regular business hours are 9am - 6pm, Monday - Friday. MST
Q: Do you collect sales tax?
A: If you live in Idaho sales tax of 6%.
Q: Do you work with promotional accounts?
A: Thepicniccarries.com is skilled at assessing your company’s needs and helping you find to right gift for your promotion. We offer excellent help with art work and planning. Just give us a call at 1-866-738-8657
Shipping Questions
Q: How long does it take to get my order?
A: Delivery time depends on which shipping option you choose, ground shipping takes 1 -3 days to leave our warehouse. Once in route delivery takes from 1 to 6 days and depends on which part of the US you are located in.
Q: What are the shipping options?
A: When you place your order you can choose you options. We would pick the least expensive.
Q: Can you ship to a different address?
A: Yes, there is an area for this on the order form.
Q: What carriers are available to ship my order?
A: UPS and FedEx
Q: Can you ship to a PO Box?
A: No. We use UPS and FedEx for all of our shipping, neither of which can deliver to a PO Box.
Q: What are your handling charges?
A: $0! That’s right we do not have a handling charge.
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Payment Questions
Q: What payment methods are accepted?
A: We accept Visa, Master Card, Discover Card, American Express and PayPal. You can also mail in your check or money order (we do NOT accept cash). Make checks or money orders payable to:
The Picnic Carriers
1577 N Linder #102
Kuna, Idaho 83634
Q: What company name will appear on my credit card bill for this purchase?
A: L & S Marketing
Security and Privacy Questions
For detailed information about our policies concerning your Security and Privacy please read our Security & Privacy Policy.
Q: Is your online ordering system secure?
A: Yes it is.
Return Questions
Q: Can I cancel my order?
A: If your order has not yet shipped then it can be cancelled. We do not debit your charge card until your items ship but once it has shipped then it must be handled as a return.
Q: What is your return policy?
A: You can read our return policy here.
Q: How and where do we send returns?
A: You can find that information by reading our Returns, Refunds & Exchanges Policy.
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![We purchased picnic backpacks for our clients last year for Christmas. They loved them so much we are coming back this year for personalized blankets! Thank you for making our holiday season.](/account/images/quote.img?version=1"e.text=We+purchased+picnic+backpacks+for+our+clients+last+year+for+Christmas.+They+loved+them+so+much+we+are+coming+back+this+year+for+personalized+blankets%21++Thank+you+for+making+our+holiday+season.&author.text=Brittaney&begin.fill.color=989BF0"e.fill.color=333333&begin.font.size=150"e.font.size=18"e.text.wrappingwidth=106&stage.width.max=106&pid=1267898302171)
